- create a high performance
culture
A high performance culture is reflected in
the commitment people bring to deliberately
striving to achieve ambitious goals. Creating
an environment in which people are inspired
and enabled to be at their best, and win, as
a team is essential to getting the best from
your best. Start by defining values and
behaviours that reflect the organisations
desire to excel. Clearly articulate what it
takes to be regarded as successful in your
business. Value not only what people achieve
but also equally how they go about it. In
other words, make behaviour matter and
hold yourself and others accountable to the
expectations you set.
- set meaningful goals and
enable learning
The high achievers on your team are most
likely to be motived to achieve goals that are
meaningful to the success of team, business
or their career. Start by understanding
what they hope to achieve both now and
in the future. Understand also how these
aspirations align with the needs of your
business and how you are able to provide
opportunities for learning.
- recognise and reward
excellence
Unsurprisingly high achievers like to
know when they have achieved, and to
be recognised for the standard of their
contribution. Most place importance on
knowing how they are tracking relative to
agreed targets. They want to know how
they are going and will typically adjust their
approach if necessary to ensure they get
there.- manage poor performers
A common reason high achievers decide
to leave a business is frustration with poor
performing team members getting away
with substandard contributions. Disgruntled
high achievers often complain that they are
expected to pick up the slack for those who
aren’t doing their fair share.
Take a disciplined and courageous approach
to addressing poor performance. Act
with compassion, but never hesitate to
have the honest conversations needed to
address issues. Give underperformers every
opportunity to succeed and then hold them
accountable for the standard of performance
they are able to achieve.
Getting the best from your best requires
that you act as not only a manager but also
coach and mentor. Get to know your high
achievers; what they want, what they are
good at and how they can still learn and
grow. Understand how their mind, emotions,
skills and experience each influence
their potential and success. Build strong
relationships built on a foundation of trust
and respect. Aim to influence the choices
they make and success they are ultimately
able to create.Karen Gately is a leadership and people-
management specialist and a founder of
Ryan Gately. Karen works with leaders
and HR teams to drive business results
through the talent and energy of people.
She is the author of The People Manager’s
Toolkit: A Practical guide to getting
the best from people (Wiley) and The
Corporate dojo: driving extraordinary
results through spirited people.
For more information email or visit:
[email protected]
http://www.ryangately.com.au“the fundamentals of funding a franchise
business have not changed over the years
however the financial management tools and
information available from the internet and
other sources have expanded.”Karen gately | Founder | ryan GatelyfEATURE:
Food & Bever
Age