70 Canadian Franchise Association http://www.cfa.ca | http://www.LookforaFranchise.ca
negotiates the contract with the supplier. In addition,
they work with the distributor to ensure there is ware-
house space available when needed to accommodate the
new product, and that the product goes into the distrib-
utor’s order guide so the franchisee can order it. They
then inform the franchisees how to order the products
to make the new drink.
In some cases, the Research and Purchasing Depart-
ments are contained within the Marketing Department.
OPERATIONS DEPARTMENT
Q Director of Operations. Oversees all of the opera-
tional components from training, to opening team, to
Regional Managers. In addition, the Director ensures the
operations manuals and training materials are current
and that franchisees are compliant with product prepa-
ration procedures and food safety. The overall focus is
for the franchise locations to be serving quality prod-
ucts in accordance with the franchisor’s specifications,
in a clean and welcoming location by well-trained staff.
Q Training Manager. This position arranges for new
franchisee training, and establishes the curriculum and
objective metrics for determining success or failure.
They ensure that the franchisee successfully completes
the required training prior to opening. If the new franchi-
see is training within an existing franchisee’s business,
the Training team ensures that the existing franchisee
and key staff have been certified to serve as a training
location to ensure consistency across training locations.
This position also creates training materials for the
franchisee to use to train both new and existing staff on
products, food handling, and health and safety.
Q Opening Team. Arrives and assists the franchisee with
the set-up of the location, and the training of the fran-
chisee’s key staff. They also ensure the location meets
brand standards, and that the franchisee and their staff
can execute on the brand promise to the consumer. In
short, they determine if the location and the franchisee
are ready for business.
Q Business Consultant/Operations Consultant/
Regional Manager. After the opening team leaves, the
main contact for the franchisee is the Regional Manager.
This person visits locations and works with franchisees
to improve their businesses, working directly with the
franchisee in the franchisee’s location. They train fran-
chisees on new products, new food safety procedures,
etc. They often execute inspections/quality assurance
reports on the location, and review cleanliness, product
quality, and customer ser-
vice with the franchisee.FINANCE DEPARTMENT
Q Controller/Accountant.
Establishes the param-
eters of each category of
the P&L statement tem-
plate the franchisees must
complete. In addition, the
person in this position
analyzes all sales from all
locations, and identifies
seasonal or sales trends.
They also oversee each
department’s budget, cre-
ate an overall corporate
budget, and monitor all
budgets versus actual
numbers. In short, the Con-
troller/Accountant over-
sees all monies received
and spent, and works with
external accountants and
auditors as necessary for
corporate financial state-
ments.
Q Finance Manager. Works
with franchisees and
explains how to completeCAREERS IN FRANCHISING
FRANCHISES AVAILABLE
http://www.pizzapizza.ca/ franchising | [email protected]1-800-263-5556