68
Problems Solved
In the
Subscriptions
section of
your Microsoft
account is a list of
devices on which
Mircrosoft 365 is
installed (1). You
can select one and
‘Sign out’ before
reactivating its
licence (2)How do I revoke an
Office 365 licence?
Q
I purchased a family
subscription of Office 365 four
years ago. I used one of the five
licences on my wife's PC. Recently, I
accidentality deleted her licence. When I
tried to reinstall Office on her computer
it refused. I tried to contact the seller on
eBay, but no answer. Who can I contact to
‘rescue’ a licence to use on her machine?
Steve BownA
We need to be clear that in the
wacky world of Microsoft
marketing, Office 365 is now
officially Microsoft 365 – though you’ll
still find it referred to as Office 365 in
various places on the Microsoft website.
We say that because in order to manage
this you’ll need to visit the Microsoft 365
Family section of your Microsoft account,
at https://account.microsoft.com. Once
logged in, in the Subscriptions section,click the Manage link under
the Microsoft 365 heading.
Here (see screenshot^1 ),
you’ll find a bunch of
options for managing both
your Microsoft 365
subscription and the
machines on which it is
currently installed (or
‘licensed’ if you like, though
strictly speaking your Microsoft 365
subscription is a single licence that allows
you to install the software on many
machines, and be actively signed in to upto five at any one time).
Now, just find the offending machine in
the ‘Signed in devices’ list then click ‘Sign
out’^2 and confirm by clicking ‘Sign out’
once more.What’s up with my GPU?
Keep an eye on Nvidia’s driver downloads page for a potential updateQ
I bought an Acer Aspire A715-
42G laptop because it has an
Nvidia GeForce RTX 3050
graphics card that can handle Adobe
Photoshop and Lightroom. I set it up so
that Windows 11 switched from the
AMD Radeon integrated graphics to the
higher-specification Nvidia GPU. The
notification area icon tells me that
‘Photoshop.exe’ is running on this
GPU, but also that no screens are
connected to the card. Acer’s tech
support has been hopeless, and the
firm wants me to send it back. The last
resort is sending it back to the supplier
because it doesn’t have a replacement
for this specific model. Do you have
any idea what the problem is? It was
supplied with Windows 10 but updated
itself to 11 on initial setup. I updated
the graphics drivers to Windows 11.
Harold JohnsonA
We’re afraid we don’t have any
magic solution to this
problem. It is one that’s
bubbled around for years and does
appear to be driver-related – but we
think you already know that, as youhave updated the graphics drivers.
All we would say is that Windows 11 is
still a relatively new operating system. As
such, it will contain many small and
as-yet-undiscovered bugs and quirks.
This could be one.
We say that because over the years,
users experiencing this particular
hiccup have found that the problem is
eventually fixed by Windows updates orupdated drivers.
So, if you’re not prepared to send the
laptop back from whence it came, then
hope and patience is the only answer.
Make regular visits to Nvidia’s driver
download page, at http://www.snipca.
com/41900 (pictured), to search for the
latest drivers for your GPU – because
we suspect that eventually this will pay
dividends.8 – 21 June 2022 • Issue 6331
2