The_Essential_Manager_s_Handbook

USING COMPETENCIES / 115

Following best practice

Combine the input from your colleagues

with the latest research on leadership

best practice, and the knowledge you

have about the future demands on

leaders within the organization. Draft

the competencies with one eye always

on their compatibility with the vision,

values, and main strategic objectives

and aims of the organization.

Continuous

innovation

Lifetime

learning and

knowledge-

sharing

Solving

problems and

taking decisions

Focusing on

customers

COMPETENCY DESCRIPTION OF COMPETENCY

Recognizes problems as opportunities, explores causes

systematically and thoroughly

Generates ideas; weighs advantages and disadvantages

of options

Achieves mutually beneficial relationships with customers

Manages expectations well in all interactions

Anticipates needs and responds with empathy

Keeps up-to-date, shares knowledge and information with

other people, applies this learning to own work

Encourages others to learn, develop, and share knowledge

Experiments with new approaches

Learns from best practice, responds flexibly to change,

and encourages others to question and review how things

are done or could be continuously improved

US_114-115_Using_competences.indd 115 31/05/16 5:28 pm