The_Essential_Manager_s_Handbook

LEARNING FROM FEEDBACK / 123

A questionnaire, set out like a customer

satisfaction survey, will help provide

a consistent format for the replies.

When you receive feedback

from others, compare it with your

evaluation of yourself. Which leadership

competencies are your strengths? Which

are your development areas? Which

key competencies did you find the most

challenging last year and which will

be even more demanding next year?

Note the key development areas

and think how you can broaden

or deepen your knowledge,

skills, or practice—for

example reading up on a

topic or attending a course.

In addition to providing

valuable insight into others’

perceptions of your leadership,

360° feedback is an invaluable

tool for helping you prepare for

your appraisal discussion with

your manager or mentor.

Becoming a rounded leader

A more formal means of gaining

information about yourself—or any

individual in your team—from a number

of sources is 360° feedback. Ask a

selection of 4–8 people at different levels

in your organization to comment on the

leadership behaviors they have observed

you demonstrating over the last year. If

appropriate, ask them to consider this

against your stated competencies.

360° feedback is

an invaluable tool for

helping you prepare

for your appraisal

discussion

US_122-123_Learning-from_feedback.indd 123 31/05/16 5:28 pm