- US_002-003_Title_page.indd 2 02/06/2016 17:
- MANAGING PEOPLE
- Chapter
- Understanding yourself
- Developing self-awareness
- Using emotional intelligence
- Applying assertiveness
- Examining your assumptions
- Clarifying your values
- mission statement
- Chapter
- Managing a team
- Setting goals and planning
- Designing work
- High-performing teams
- Valuing diversity
- Delegating effectively
- Motivating others
- Teaching skills
- Appraising performance
- Chapter
- Leading others
- Taking an ethical path
- Ensuring cultural fit
- Solving problems
- Building power
- Managing change
- Helping others improve
- Coaching and mentoring
- Managing careers
- LEADERSHIP
- Chapter
- Understanding leadership
- Defining the challenge
- Leading from within
- Leading through vision
- Growing with your role
- Introduction Contents
- Chapter
- Taking up your leadership role
- Preparing to lead
- Focusing your energy
- Working at relationships
- Using competencies
- Providing feedback
- Learning from feedback
- Developing yourself
- Balancing work and life
- Inspiring and encouraging
- Chapter
- Leading through challenges
- Focusing on the future
- Enabling change
- Energizing the team
- Leading difficult people
- Balancing targets
- Improving confidence
- Learning from entrepreneurs
- Chapter
- Developing leaders
- Investing in the future
- Coaching for success
- leadership patterns Adopting new
- PERFORMANCE ACHIEVING HIGH
- Chapter
- Knowing yourself
- Looking in from outside
- Setting goals
- and limitations Analyzing your strengths
- Developing your brand
- Planning the future
- Chapter
- Improving your skills
- Managing your time
- Participating in meetings
- Chairing a meeting
- Dealing with difficult people
- Chapter
- Becoming more effective
- Reading and remembering
- Being creative
- Being confident
- Making decisions
- Saying “no”
- Listening effectively
- Chapter
- Becoming successful
- Networking
- Working with a mentor
- Moving on
- Reviewing your plans
- COMMUNICATION EFFECTIVE
- Chapter
- communication skills Understanding
- Defining communication
- Overcoming barriers
- Communicating at work
- Planning your approach
- Matching the message
- Choosing your medium
- Chapter
- Speaking and writing
- Planning your speech
- Developing visual support
- Improving your confidence
- Delivering your speech
- Becoming a better writer
- Writing a business letter
- texts effectively Using email and
- Writing reports
- Chapter
- your team Communicating with
- Listening to your team
- communication Understanding nonverbal
- and meetings Running briefings
- to persuade Communicating
- Managing conflict
- Chapter
- Communicating externally
- Selling
- countries and cultures Communicating across
- Writing for the web
- through social media Communicating
- Running a teleconference
- Communicating in a crisis
- Preparing for media interviews
- Building brands
- PRESENTING
- Chapter
- Planning to present
- Putting the audience first
- Presenting and selling
- Presenting formally
- Planning the structure
- Selecting a framework
- Chapter
- Taking center stage
- Creating a first impression
- Looking confident
- Holding the audience
- Calming nerves
- Speaking powerfully
- formal speeches Succeeding with
- Running the Q&A
- Answering tough questions
- Dealing with the media
- Talking to reporters
- NEGOTIATING
- Chapter
- Preparing to negotiate
- Becoming a negotiator
- dilemmas Understanding negotiation
- Being prepared
- Designing the structure
- Chapter
- Setting your style
- Defining negotiation styles
- negotiation Defining interest-based
- the whole brain Negotiating from
- Creating win-win deals
- Building relationships
- Developing mutual trust
- Negotiating fairly
- Chapter
- Conducting negotiations
- Negotiating with power
- counteroffers Making offers and
- Making concessions
- Being persuasive
- Managing impasses
- Avoiding decision traps
- Managing emotions
- Dealing with competitive tactics
- Closing the deal
- Chapter
- Developing your technique
- Negotiating as a team
- Dealing with many parties
- Negotiating internationally
- Using a coach
- Being a mediator
- Learning from the masters
- Index
- Acknowledgments
- US_012-013_Man_People_Introduction.indd 12 02/06/2016 16:
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