INDEX / 459opinion leaders 251
opportunity dilemma 370
organizational culture
60–61
organizational growth
95
other-awareness 160
outline of speech 259
overconfidence 379, 415,
416
overpowering behavior,
difficult people 197
ownership of goals 142P Q
pace of delivery 345, 347,
349
panel presentations 327
paperwork see lists; notes
paperwork, time
management 189
participant–observers,
team management 38
passive behavior 22
pauses 345, 348, 351
PDF files 305
performance
appraisals 50, 54–55
coaching 72, 76–77
feedback see feedback
helping others to
improve 70–75
high-performing teams
36–39
motivation see
motivation
reviews 116, 118,
120–121, 123
personality types 22
personal mission
statements 28–29
personal problems,
counseling 75
personnel selection
106–107
persuasion 408–411
use of 290–291physiological needs 46
pitch, quick 325
planning
briefings and meetings
288
career management
79
detailed 244–249
future 178–183
report 280
resolution, and difficult
people 196
review 232–233
speeches 256–259
team management
38–39
teleconferences 308
time management
187, 188
Platinum Rule 253
podiums 345, 354–355
poise, maintaining 358
poker face 418–419
political issues 439
politicking, building power
65
portfolio careers 164–165
positive
approach 418–419,
420
regard 72–73
reinforcement 48
thinking 204–205
posture 339, 340, 357
and confidence 206
power
building 64–67
devolution 101, 142,
149
information as 372,
400–401
negotiating with
400–403
sources of 374,
408–409, 435
PowerPoint 260, 263, 264
practice see rehearsals
prejudice, banishing 240preparation 368–381,
392, 429, 449
presentations
selling 298–299
speech delivery
266–267
speech planning
256–259
visual support 260–263
prioritizing tasks
balancing 138, 146–147
delegating 95, 104–107,
145
time management
102–103, 104
problem solving 62–63,
84–85, 140, 202–203
mentors 226
procedural complexity
432–433
procedural fairness
397
processes, structuring
370, 378–381
progress, monitoring
232–233
projects, evaluating 213,
215
promotion 228, 229
props 339
psychological traps 379
psychometric tests 170
psychosocial process
378–379
Quaker Oats 317
qualifications 182, 230,
231
questionnaires
feedback 123
personal 171
questions
holding an audience
344–345
open questions 22
panelist 327
Q&A 324, 356–357
tough 358–359
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