The_Essential_Manager_s_Handbook

HELPING OTHERS IMPROVE / 71

Ask questions to

help discover

sources of

problems.

Demonstrate

unconditional

positive regard

by suspending

judgment and

evaluation.

CHECKLIST...

Determining the cause of unsatisfactory performance YES NO

1 Is the person unaware that his or her performance is

unsatisfactory? If yes, provide feedback ........................................

2 Is the person performing poorly through lack of awareness

of what is expected? If yes, provide clear expectations ................

3 Is performance hampered by obstacles beyond the person’s

control? If yes, determine how to remove the obstacles. ..............

4 Is the person struggling with not knowing how to perform

a key task? If yes, provide coaching or training. ............................

5 Is good performance followed by negative consequences?

If yes, determine how to eliminate the negative consequences ....

6 Is poor performance being rewarded by positive consequences?

If yes, determine how to eliminate the positive reinforcement .....

Seek to educate

rather than

to assist.

Provide

meaningful

feedback for

learning.

Encourage

continual

improvement.

Model the

behaviors

you desire.

US_070-071_Helping_Others_Improve.indd 71 30/05/16 3:01 pm