The_Essential_Manager_s_Handbook

HELPING OTHERS IMPROVE / 73

Before you discuss the

problem you have identified,

raise and discuss positive

aspects of the person’s

performance.

Mutually define the

problem (performance

or attitude).

Mutually determine the

causes. Do not interpret or

psychoanalyze behavior;

instead, ask questions such

as, “What’s causing the lack

of motivation you describe?”

Help the other person establish

an action plan that includes

specific goals and dates.

Make sure expectations

are clearly understood.

Summarize what has

been agreed upon.

Affirm your confidence in the

person’s ability to make needed

changes based on his or her

strengths or past history.

After the session, make sure

that you follow up to see how

the person is progressing,

and modify the action plan

if necessary.

US_072-073_Helping_Others_Improve.indd 73 30/05/16 3:01 pm