The_Essential_Manager_s_Handbook

COACHING AND MENTORING / 77

Three key skills for successful coaching

FINDING WAYS

TO IMPROVE

PERFORMANCE

INFLUENCING

OTHERS TO CHANGE

THEIR BEHAVIOR

CREATING A

SUPPORTIVE

CLIMATE

>>^ Help others

improve by

observing what

they do, asking

questions,

listening, and

crafting unique

improvement

strategies.

>>^ Monitor people’s

progress and

development,

and recognize and

reward even small

improvements.

>>^ Involve others in

decision-making

processes—this

helps encourage

people to be

responsive to

change.

>>^ Break large,

complex projects

into series of

simpler tasks—

this can boost

confidence as the

tasks are achieved.

>> Be a role model

for the qualities

that you expect

from others,

such as openness,

commitment, and

responsibility.

>>^ Use active

listening,

empower others

to implement

appropriate

ideas, and

be available

for assistance,

guidance,

and advice.

US_076-077_Coaching_and_Mentoring.indd 77 30/05/16 3:01 pm