BI Business intelligence
Bias The condition in sampling where the sample contains data that are not
representative of the whole
Bill of materials A listing of the components of an assembly
Blather Email message generated internally that have no business relevance
Block of data A large physical unit of data that can contain records of data
Blog A personal diary that is open for the public to scrutinize
Boiler plate Text that is copied verbatim for the purpose of serving as a general template
Browser A program executing on a client to interpret a Web page (usually in HTML)
and render a proper image of that page
Buffer A work space, usually in memory
Business process A synonym for value chain, the term used to differentiate a value chain
of activities from a functional process or functional set of activities
Business rule A statement expressing a policy, guideline, or condition that governs
business activities and/or business decisions
Byte A basic unit of storage, usually 8 bits in length
C Name of a programming language first developed as part of the UNIX project at AT&T
but now widely used by personal computer software developers
Cache A buffer inside the computer built and maintained at the device level. Retrieval of
data stored in cache is accomplished in terms of electronic speeds
Call center A facility of the organization where an agent of the organization can engage
in conversation with other people
CASE Computer-aided software engineering—generally refers to a class of software
products that are used to partially automate the design and development of other
software
Glossary