Douglas_Max,_Robert_Bacal]_Perfect_Phrases_for_Se

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Goals in this section can be used with anyone involved in

leading, managing, or supervising individual staff or

teams involved in developing, programming, testing, and

deploying software systems and solutions.

Communication/Training

■Select and groom an individual to perform the superviso-

ry role so that supervisor’s absence is “seamless.”

■Provide training for new data entry clerks based on indi-

vidual learning style so that each new clerk is fully func-

tional within one month of hire.

■Coach and mentor junior analysts so that more subject

matter experts are available for work assignments.

■Ensure that line managers understand sign-off procedures

so no changes need to be made to specs after sign-off

date.

■Ensure that complete documentation for all software proj-

ects is available to clients.

■Advise line managers so software solutions increase pro-

ductivity by a minimum of 10%.

■Coordinate training of end users so all staff are trained

and productive within two weeks after system goes

online.

Productivity

■Develop strategy to improve the data entry process so

that overtime is eliminated.

■Coordinate work with other IT managers so no delays

result from lack of communication.

■Chair analyst/programmer meetings so that all agenda

items are completed each meeting.

Information Technology:

Software—Management

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