161■Receive zero validated serious complaints from employ-
ees or customers.
■Demonstrate proper weapons safety procedures at all
times.
Improvement
■Reduce the cost of vandalism to less than $1,000 per year.
■Develop and implement at least two new theft-preven-
tion techniques per year.
■Reduce physical violence incidents aimed at staff by
15% in 2005.
Theft
■Implement an employee-monitoring strategy in high-
risk areas.
■Maintain theft levels at less than 1% of total inventory.
■Ensure that the electronic theft prevention system is
working properly.
■Keep items identified as high-theft targets in secure
cases until sold.
Personal Security
■Conduct an annual safety audit to identify potentially
risky personal security habits.
■Conduct background checks on job applicants to
ensure that nobody with a criminal record is hired.
■Report any employee “high-risk” warning signs to the
Director of Security.
■Carry out high-risk activities (e.g., firing) ensuring that
security help is available and notified in advance.
■Abide by personal safety procedures as set up by the
Director of Security.
■Report suspicious persons on premises to security
office.