Douglas_Max,_Robert_Bacal]_Perfect_Phrases_for_Se

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Goals in this section can be used with any employee;
they relate to the processes of written and oral communi-
cation within the organization and with outside entities.

Interpersonal/Team


■Communicate with respect with others in the organiza-
tion, regardless of their status.
■Accept feedback from others without becoming defen-
sive.
■Provide feedback to others that conforms to general
feedback rules regarding tone and timing.
■Reduce the need for others to require clarification
resulting from unclear communication.
■Eliminate work errors resulting from being unclear in
communicating.
■Speak persuasively, using facts and figures, not emo-
tion, to support position.
■Refrain from communication that conveys that others
are inferior.
■Draft internal documents free of typographical and
spelling errors.
■Refrain from telling jokes based on sex, race, religion,
physical characteristics, or profanity.
■Contribute to team communication in meetings by
bringing discussions back to the topic when they
digress.

Management


■Communicate so that the manager can respond to
questions from executives.
■Inform management of problems before they affect
productivity.

Communication


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