75■Provide clear goals to staff and leave it up to them to
determine how to attain the goals.
■Sponsor yearly surveys of employee to determine their
perceptions of organizational climate.
■Develop and implement an action plan to improve
employee perceptions of trust.
■Identify and correct situations where work-unit actions
are inconsistent with unit vision or corporate values.
■Hold yourself and the employees accountable for
actions and results without being blaming.
■Focus on the present and the future and encourage
staff to do so.
■Make decisions based on “the big picture” and the
demands of the current problems.
■Identify the best and brightest employees and retain
their services and loyalty.
■Take personal risks by being authentic, open, and hon-
est.
■Improve employee job satisfaction ratings by 20% next
year.
■Recognize employee contributions publicly and pri-
vately and share the spotlight for successes.
■Focus on action and timing and avoid “analysis paraly-
sis.”
■Show confidence in staff by delegating important work
to them.
See also: Productivity/Process Improvement/Organizational
Results, Communication