77■Identify any staff members whose productivity is below
average and use performance management procedures
to help staff members improve.
■Monitor staff and take action if any employees appear to
be lowering the productivity of their colleagues.
Process Improvement
■Educate all staff in the use of process improvement and
basic statistical tools.
■Create a climate so employees at all levels feel comfort-
able enough to offer process improvement suggestions to
managers.
■Monitor statistical reports on process problems in order to
improve process.
■Implement local suggestion box system that generates at
least one process improvement idea per month that is
implemented.
■Communicate proactively with employees to help remove
barriers to improvement.
■Identify root causes for problems, as demonstrated by
productivity improvements resulting from correct diagno-
sis and remediation strategy.
■Contribute in an active way to the company’s process
improvement team.
■Request assistance from executive managers when a
process improvement requires their approvals.
■Model for employees the importance of a continuous
improvement philosophy.
■Use performance management to improve processes
rather than assign blame for errors.
Organizational Results
■Ensure that the work unit achieves goals and objectives
for critical responsibilities.