foundations. “You don’t build a house
without putting your foundations down
- it’s the same with the NHS. You don’t
put a new electronic system in until
you know that it’s going to work.
If you put a system in and it goes down,
clinical staff will lose faith in you,”
he says. He argues that if the appro-
priate substructure is not used, the
customer will find a way to bypass
the system and revert to their legacy
services. “What we then do is look at
how can we actually take advantage
of the system and modernise services
and culture,” he adds. “Then we look
at the workforce, as it is a company’s
most valuable asset. So how can you
support the staff to work differently?
It’s all very well providing
the NHS with a new clinical system
but, actually, it could be just another
burden on the staff. So how can
we make that easier?”
Dell Technologies is providing
the technology infrastructure to
support a digital imaging for pathology
service which will aim to improve health
outcomes for up to 3.2 million patients
across the North East and North
Cumbria (NENC). Working with seven
CLICK TO WATCH: ‘JAMES NORMAN HEALTHCARE CIO - EMEA AT DELLEMC
ON CULTURE CHANGE, TRANSFORMATION AND WORKING WITH THE NHS’
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