This is a company built on service,
and that has been the secret of its
rapid growth to date. “As we continue
to take on additional customers we
also want to be able to effectively
recruit the sales and corporate staff
that will serve them. Attracting the best
people means offering them the best
products available through a top tier
technology platform.” Harpe adds that
it’s a mistake to suppose that millennials
are the only group to embrace digital
technology, citing his mother who,
at 74, is inseparable from her iPad for
communication, shopping and financial
services too. “Financial services were
late getting into this space but as we
move forward it’s no longer millennial
problems we are trying to solve.
We are trying to solve problems for
everybody and the digital platforms
that we are building and integrating
today can do that,” stated Harpe.
Over recent years, mobile-friendly
technology has penetrated all industries,
with mortgage lending no exception,
Harpe points out. “Increasingly we turn
to technology to reduce the number of
touchpoints and enhance the borrower
experience by giving them an intuitiveCLICK TO WATCH: ‘THE GATEWAY EXPERIENCE’
243http://www.gigabitmagazine.com