that DHHS does, it is important that
platforms are chosen for their
versatility and long-term sustainability.
“You have to think of platforms
strategically as things that you invest
in deeply. When the next use case
comes along, the question is not how
to solve this by going out to market
and choosing a new technology and a
new vendor, the question is how to
deliver this use case using our
strategic platform and the things we
have already built and have available.”
One of the department’s strategicplatforms is Microsoft cloud services
(Azure, Dynamics and Office365),
which has the advantage of many
pre-existing synergies such as a
government-wide enterprise agreement,
Microsoft’s necessary federal
government security certifications,
the department’s installed base of
Microsoft applications, and skills in
Microsoft’s development frameworks.
The department also makes use of
other platforms for different use
cases: Salesforce for CRM-style
applications; ServiceNow for service322
AUGUST 2019VICTORIAN DEPARTMENT OF HEALTH & HUMAN SERVICES