Auto Express – July 30, 2019

SpecialIssue 57

22001199

DIDYOUKNOW?Staffcourtesywasthebest-ratedindividualaspect

inoursurveyresults,withanaveragesatisfactionscoreof90.77percent.

Another great

year forLexus

ITcan’thaveescapedyournoticethatLexus

tendstodoratherwellinourDriverPower

surveys.Thisyear,theluxuryJapanesemaker

tookthenumber-onespotinanunprecedented

sixoutofsevencategoriesinourdealer

satisfactionpoll,butthefirmhasatrackrecord

ofpostingstellarresultsinoursurveys.

Whatdrivestheseresults,arguably,isthe

sameattitudethatdrivesLexus.Thecompany

doesn’ttrytocompeteonvolumesaleswiththe

likesofMercedes,AudiandBMW.

Whatitdoesistoofferagenuinelydifferent

buyingandownershipexperience,andonethat

keepscustomerscomingbackforyears,ifnot

decades.It’saformulathatclearlypaysoff,

asthesenear-perfectresultsshow.

DriverPowerDealer:Consecutive

gold-medalwinsin2017,2018and2019

DriverPowerBrand:Consecutive

gold-medalwinsin2017,2018and2019

DriverPowerNewCar:Silvermedal

in2019(IS),plusGSandRXintop10

DriverPowerUsedCar:Goldmedal

in2018(IS),plusCTandRXintop10

Japanese maker continues to

dominateDriver Powerresults

SpSpecialIssueSpecialIssue 57

CITY CAR OF THE YEAR

LEXUSVW UP!

DRIVER POWERAWARD

James hasbeen veryimpressed by his Lexusdealer.Frombuying his CT

in the firstplace, to after-sales treatment now,it’sbeen agreat experience

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