Auto Express – July 30, 2019

http://www.autoexpress.co.uk SpecialIssue 65

22001199

DIDYOUKNOW?ThedifferenceinsatisfactionratingsbetweenDriverPower’s

topinsurer(NFUMutual)andtheworst(1stCentral)wasawhopping23.38percent.

POSTINGresultsmanyfirmscanonlydream

of,NFUMutual–theNationalFarmers’

UnionMutualInsuranceSocietyLimited–

wasfoundedbysevenfarmersin1910,but

nowcountsmorethan900,000member-

customersasitsowners.You’llneedtogo

directlytoNFUtotakeoutapolicy,because

thebrandisn’toncomparisonwebsites,but

beingafarmerisnotarequirement,and

thosewhocheckoutthefirmhavenothing

butpraiseforit.Onelookatthebarstoyour

righttellsyouallyouneedtoknow:NFU

Mutualcametopinfiveofsevencategories,

andanamazing93percentofpolicyholders

wouldrenew.Aworthywin,andthefourth

goldmedalinarowforNFUMutual.

POLICEMutualissomethingofaspecialisedcompany,

offeringfinancialservicessuchasloans,mortgagesand

carinsurancetoservingandretiredpoliceofficers,staff,

andtheirrelatives.Butwhilethoseconditionsprevent

mostofusfromtakingoutacar-insurancepolicywith

PoliceMutual,customersrateitsohighlywewantedto

giveitaDriverPowerSpecialCommendation,recognising

feedbackthatsees94percentofpolicyholderssaythat

theywouldrenewwiththeorganisation.Sowhilethese

policiesarenotavailabletomostofus,manyinsurers

woulddowelltolookhardatwhatallowsPoliceMutual

toprovidesuchasatisfyingexperienceforitscustomers.

1. NFU Mutual 91.74%

PoliceMutual

CATEGORIES RATINGS

“Itowedmynewcarwhileitwasingear,damagingitsomuch

thatitwasawrite-off.NFUdidn’tquibbleandpaidforanewcar.”

“Ihadtoclaimagainstthe

insuranceofathird-partydriver.

Everythingwentsmoothly,with

nofinanciallosstomyself.”

50 1

OWNER’S

VIEW

OWNER’S

VIEW

Ease of purchase

(web &phone)

Telephone experiencewhen

making claim

Keeping youinformed when

claim is being assessed

Speed to settle claim

Friendlinessand helpfulness

during claim

Value formoney

Overall satisfaction with

claim process

Would yourenew

your current policy?

YES 93% NO 7%

CASE STUDY

Adrian Sharpington

LIVES:Biggin Hill, London

DRIVES:Honda Civic

HAVINGpreviouslyworkedintheinsuranceindustry,

AdrianSharpingtonknowshowtotellgoodproviders

frombad.And,whenAdrianreadaboutNFUMutual’s

multipleDriverPowerwinsinAutoExpress,hedecided

tolookatchoosingthemashisnextinsurer.

“TheycameoutontopandIthought:‘That’sagood

enoughrecommendation’,”saidAdrian,whoproceeded

totelephoneNFUforaquote.

“Igotstraightthrough,”heexplained.“I’veneverhad

aproblemringingthem,asyousooftendothesedays

whencompanieswillputyouonholdfor25minutes!

“I’vehadnoproblemwiththematall.Verynice,

pleasantstaff.IhavenocomplaintsandI’drecommend

themtoanybodyfrommyexperience.”

WhenhefirstretrievedhisquotesfromNFU,Adrian

haggledslightly,althoughhewasstillhappytopaya

smallpremiuminordertobeinsuredwithwhatwas

consideredareputablecompany.

“Ididhaggleandtheycamedown.Theywerefairly

competitive.Ifoundsomecheaperquotes,buttheywere

notfromcompaniesIwouldwanttoinsurewith.”

And,whiletheprocessofrenewingyourcarinsurance

ofteninvolvesaphonecalltoyourcurrentproviderto

negotiateoveraninflatedauto-renewalprice,Adrian

hasn’thadthisissuewithNFU.“Thisyear,Ididn’t

arguewiththem,”hetoldus.“Theywerefair.”

“They came out on topand I

thought, ‘That’s agood enough

recommendation’. I’venever had

aproblem ringing them, as you

so often do thesedayswhen

companies will put youon

hold for25minutes!” OWNER’S

VIEW

SPECIALLY

COMMENDED

PoliceMutual