12 I COMPUTER RESELLER NEWSI JULY, 2019I crn.in
Cover Story
The usage of RPA is multifold; it is
used to automate repetitive tasks that
would otherwise require one or more
persons to perform manually. RPA
uses software programs and robots to
do the tasks performed by humans
and can therefore almost completely
remove people from these business
processes. Undoubtedly, it is the way
forward for the future.
According to Market Watch
research, “With rapid advancements
in digitisation and information
technology in countries like China,
India and Japan, the Asia Pacific
region is expected to grow at the
highest CAGR in the RPA market.”
Not only are RPA applications
faster, but also less prone to errors and
can work 24x7. Businesses can re-
train and upskill people replaced by
these bots for more creative and self-
satisfying jobs. Examples of RPA use
include verification of data on forms,
extraction of data from forms,
automating data entry, and
computing tax on invoices.
“RPA has been gaining
considerable traction in India
over the past three - four years as
organisations look to automate
repetitive, tedious tasks. As is the
case with most emerging
technologies. We typically see
customers starting with limited
tactical RPA deployments and then
scaling up. In India, early adopters of
RPA include financial institutions,
healthcare, retailers, aviation and BPO
sectors. Ingram Micro is a firm
believer in the transformational power
of RPA and we have adopted UiPath
globally within our organisation,”
says Navneet Singh Bindra, Executive
Director and Head of Advanced
Solutions, Ingram Micro.Adoption of RPA in the
Indian market
With gradual unfolding of thebenefits of RPA, and the impending
market maturity, this technology is
making significant inroads.
“RPA technologies are in high
demand from companies in India.
Currently, we see more enquiries from
MNCs and large Indian corporates, as
compared to mid-sized companies.
Within a company, different divisions
are adopting RPA technologies to
improve efficiencies in their
processes. We believe RPA adoption
in India is going to only increase in the
future, in line with the global trend.
Early adopters for our RPA have been
finance, taxation, operations, and
HR. In terms of industry verticals
our customers who are early
adopters are from logistics, services
(consulting/media and entertainment)
and manufacturing sectors. We
added more than a dozen bluechip
companies as our customers in the
last six months,” informs Srikant
Krishnan, Co-Founder & Managing
Director, dMACQ Software.
It is interesting to note that RPA
was one of the eight technologies that
was identified and unveiled in the
Future Skills platform which was
inaugurated last year by the Prime
Minister. It aims to upskill IT
professionals in emerging
technology areas.
“The cost-effectiveness and easing
of business processes are expected to
drive the large-scale adoption of RPA.
And, it is evident that RPA can grow
across industries and verticals – like a
horizontal phenomenon. Indian
companies started slow, but now the
adoption is occurring at a high rate.
Sectors that are leading RPA adoption
include BPO, BSFI and manufacturing.
ICICI had adopted software robots to
process financial transactions as early
as 2016, with these robots executing
over 10 lakh transactions per day,”
says Radhakrishnan R, AVP –
Solutions, Infogain.Importance of partners in RPA
deployment
There is a plethora of opportunities
for channel partners in every industry
vertical and across all functions.
“We work closely with customersAmit Ray
MD, Protiviti India Member FirmRadhakrishnan R
AVP - Solutions, InfogainIT IS INTERESTING TO
NOTE THAT RPA WAS ONE
OF THE EIGHT TECHNOLOGIES
THAT WAS IDENTIFIED AND
UNVEILED IN THE FUTURE
SKILLS PLATFORM
WHICH WAS INAUGURATED
LAST YEAR BY THE PRIME
MINISTER. IT AIMS TO
UPSKILL IT PROFESSIONALS
IN EMERGING TECHNOLOGY
AREAS