preparation on the part of users. Also, the app
was being downloaded onto users’ personal
phones, making the install bases completely
unpredictable. In other words, the exact same
mix of challenges that face any deployment of
new technology. Why should Iowa be immune?
This is not a matter of technological
sophistication. Last month, PCMag moved our
Slack instance behind OneLogin authentication.
To access Slack, we now need to verify our
identity using OneLogin and two-factor
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how to make the switch.
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email, many forgot their OneLogin passwords,
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mobile devices. I personally got trapped in an
authentication loop in which LastPass kept trying
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out (without calling IT, thank you!), but it took
me an hour to set it up. Our helpdesk was
overwhelmed with questions.
Also, a number of users, maybe 50 percent, had
no problems at all. They smugly chimed into
conversations that they didn’t see what all the
fuss was about. In other words, it was exactly the
same as the Iowa Caucus rollout.
Within 24 hours, PCMag had our tech issues
sorted out. Unfortunately, we don’t have that
kind of luxury when it comes to elections. A day
without Slack is not the same as a day without an
Iowa Caucus winner.
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@dancosta
