11 () 20 Read and listen to the conversation below between a travel agent and a customer and complete
it with the missing words.
Customer: I want to travel to Brazil during the FIFA World Cup.
Travel Agent:
Customer:OK. There are various World Cup (1) packages available or you can go as an independent traveller.
I'd prefer to be independent because I'm travelling with my girlfriend and she wants to do some
(2) and have a bit of a beach holiday too.
Travel Agent: Well, the first thing you need to decide is which games you'd like to (3) __ _ __. We
have a list of all the (4) and the possible teams who will be playing there.
Customer: I see. What about travelling around the country?
Travel Agent: It depends a bit on how many games you want to see and where they are located, but you can
(5) , fly or travel by public transport.
Customer: I'm not sure. What would you advise?
Travel Agent: Once again, it depends on what type of holiday you want. Car hire is quite cheap and you're
independent, but traffic is (6) especially in the big cities. Air travel is more
expensive, but more relaxing and public transport is fun but it will be extremely
(7) during the World Cup.
Customer: I think we'd like to hire a car there. Can we book accommodation through you as well?
Travel Agent: Certainly! I'll (8) __ some costs and dates and get back to you as soon as possible.12 Work in pairs and take it in turns to role play conversations between a travel agent and a customer who
wants to find out more information about the sporting events below. Use the conversation above and
the information in exercise 8 to help you.
- Olympic Games in ... • Monaco Grand Prix
- Tour de France • Cricket World Cup
Student A: I'd like to travel to the Monaco Grand Prix.
Student B: Are you interested in a package holiday or do you want to be an independent traveller?
13 You are a travel agent and you have received the email below from head office asking you to briefly describe
five new travel destinations/activities for people in Italy. Work in small groups and plan and write a reply.
'ftAA Cl
- g; r -~~- -v ...::
Send C!;at Attach Address Fonts Colors Save As Draft
Subject: 5 new holiday destinations
Dear Colleagues,
As competition increases from DIY online holiday bookings, we are asking all our travel agents to come up with some new holiday
destinations and activities in each area. We would like you to make a short list of five: one sports based; one staycation idea; one
cultural holiday; one recreational holiday; and one other of your choice. Please write a brief paragraph describing each one and
email it to me ASAP.
Best wishes,
Tony Good
European Manager
Dream Travel
Dear Mr Good,
In response to your email here are our 5 new holiday destinations for ...MY GLOSSARY
abseiling /rebseIlu)/ ___________ _ ice sculpture /aIS 'skAIptJd(r)/ ________ _
ASAP (As Soon As Possible) /dZ su:n dZ 'posdbl/ __ middle-class /mIdI klu:s/ _________ _
to come up with /td CAm Ap WIa/ _______ _ motor-racing !mdutd(r) 'reISIl]/ ________ _
to dictate /td dlk'telt/ ___________ _ ski run /ski: rAni --------------
to draw /td dr::l:/ _____________ _ sledding hill /sledIl] hIl/ _________ _
fixture !frkstMr)/ ___________ _ spectator /spek'teltd(r)/ ___________ _
follower /foldUd(r)/ ___________ _ tasty!teIsti/ ______________ _
football-crazy /futb::l:l 'krerzi/ ________ _ unspoilt /An'sP::lIld/ ____________ _