10 n 18 Listen to the telephone conversation between a guest and a receptionist about where facilities
are located in the Hotel Britannia and write the floor number next to each one.
1 fitness facilities 3 rd floor
2 swimming pool
3 coffee bar
4 terrace bar
5 buffet service restaurant
6 El la carte restaurant7 lounge bar11 Work in pairs. Take turns to role play similar telephone conversations, asking for directions to the
facilities in the Hotel Britannia. Use the brochure in exercise 8, the conversation in exercise 10 and the
following expressions to help you.Can I help you?
Can/Could you tell me where ...?
It's on the ... floor, near/behind/next to ...A: Hello, reception. Can I help you?I'd like to ...
Thank you. That's very helpful/kind.
You're welcome.B: Could you tell me where the ...?
12 n 19 Complete the conversation below between a receptionist and a customer checking out. Then
listen and check your answers.
can I pay by debit card could you book me a taxi to the station, please I'd like a receipt, please
~t() &p.eek , please thank you very much
'-----
Customer: (1) Hi! I'd like to check out, please.
Reception ist: Just a moment and ,'11 get your bill. Here you are, Sir. Please check it.
Customer: Yes, that seems OK. (2) ___ _?
Reception ist: Yes, of course.
Customer: (3)
Reception ist:
Customer:Certainly. Here it is. Is there anything else I can help you with?
(4)?
Receptionist: Your taxi is here, Sir. Have a pleasant trip.
Customer: (5) ------. Goodbye.
Receptionist: Goodbye Sir. We hope to see you here again soon.MY GLOSSARY
to allocate /tu '<eI;)keIt/ __________ _
amenities /d'Ini:mtiz/ ___________ _
arrangement /;)'remd3JTI;)nt/ _________ _
bedding /bedl1J/ ___________ _
bookkeeping /buk,ki:pl1]/ _________ _
childcare facilities / tJaIldke;) f;)'sIlrtiz/ _____ _
crib /knb/ ______________ _
direct-dial phone /dal,rekt'dal;)l f;)un/ ______ _
en suite /,on'swi:t/___ ___ _ ______ _
fitness facilities /fTtn;)S f;)'sl htiz/
foreign exchange /fDrrn Tks'tJ e md3/
hair dryer /he;) dral;)/
health club /hel8 klAb/
hire car /hal;) ko:/
housekeeping / hauski:pTl]/ _
initial inquiry /T'mJ;)1 m'kwal;)ri/ _
international diaUing code l,II1t;)'n<eI;)n;)1 'dal;)hl) bud/
to invoice /nl 'mv:m/ironing board /CEal;)nU] b::>:d/ _________ _
laundry / b :ndli/ _____________ _
leisure facilities /le3;) f;)'Slhtiz/ ________ _
lift /"ft/ ______________ _
luggage storage /lA91d3 'st::>:nd3/ _______ _
onward journey /Dnw;)d 'd33:ni/ _______ _
rental /rent;)1! --------------
safe deposit box /self dr'pDZIt bDks/ ______ _
sewing kit /S;)UT!] kIt/ ___________ _
stay /ster/
toiletries / toII;)triz/ __
towel /tau'dl/
tub /tAb/
valet parking /v<eleI 'po:kll]/
valuables /v<elju;)b;)lz/
voice mail /VOIS meIl/
welcome hamper /welbm 'h<emp;)/
well-being /,wel'bi:!!]/ __J