Excellent Executive Coaching Podcast. Connecting with a Person on an Iced Cold Call? A Call Center CEO Can Give Us Insights. Episode 278

http://www.ExcellentExecutiveCoaching.com with your hosts Dr. Katrina Burrus, MCC, BCC.
These videos are about helping you thrive through some of the most challenging coaching and
leadership situations. If you are a coach, leader, manager, entrepreneur, and HR manager,
these videos are for you. TOPICS DISCUSSED Change - Leadership Development, Conflict
Management, Coaching difficult cases, Career transition, Becoming a Thought Leader,
Strategy and Visioning, Team building, On-Boarding into a new position. We invite you to join
us and learn about resources, strategies, and tactics that will bring you from where you are to
where you want to be.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years
old, he relocated to Costa Rica to train employees for one of the larger call centers in San
Jose. With a mix of motivational public speaking style backed by tactful and appropriate
rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.