90 CultureShock! Austria
a small booklet called Das kleine Postbuch, which is left in
your mailbox every December. Rates are also listed in the
introductory section of the White Pages. When sending a small
package (at the letter window), make sure that it is not sealed
if going outside Austria, nor tied with string, and that it does
not contain a letter. Don’t forget to fill out the appropriate
forms for registered mail. Tape-sealed packages weighing
more than 2 kilograms require a customs declaration form
or international customs form (Zollerklärung). There are
three categories of mail: Airmail / Luftpost (ten working
days), Surface Air Lifted Mail / SAL (slower than airmail but
faster than surface), and Surface Mail / Gewöhnlich) (up to
ten weeks).Postal Codes
When sending mail within Vienna, remember that the city
has 23 postal codes. When addressing a letter, make sure
the postal code is written correctly. In the postal code 1010,
for example, the first digit refers to Vienna, the middle two
digits refer to the 1st district, and the last digit refers to the
post office in that district. In the telephone book, however,