strategy+business^ issue^9870
Those who learn to heed this voice in their minds often speak with a similar voice
in the organization around them.
When formal leaders and employees choose the high ground, it can help
determine the range and depth of a business transformation. It can help it
move beyond short-term gains in efficiency to advance the total capability of an
enterprise. But that doesn’t mean the high ground is always the right choice; the
low ground is a very valuable frame of mind for anyone who needs to achieve
results. The most effective individuals — as leaders, employees, or customers
— are those who can learn to switch between expedient and long-range choices
as needed. This balance should be ingrained in an organization’s culture as well
(see “High and low ground decision making”).High and low ground decision makingSource: PwC analysisAn LX session might involve talking through questions like these, exploring which type of thinking is most appropriate for the problem at hand and for the future.High ground | Strategic Low ground | Transactional
How will this benefit me, the team, and the people I report to?
How can I solve this problem quickly?
Will the solution satisfy customers?
What will it take to close this deal?
Where are the pain points for my employees or customers, and how do I fix them?when a MleOadMeErN oTr^ aOnF eCmHOplIoCyEe^ e moves
toward either high or low groundWhat do I, my team, and the people I report to really think about this?
What will customers think about this move?
How will their behavior change?
Who is solving this problem most effectively, and what are they thinking?
What’s involved in this deal? What is everyone (including our competitors) thinking?
What’s the best end result?The most effective individuals — as leaders,
employees, or customers — are those
who can learn to switch between expedient
and long-range choices as needed.fea
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