volume down button at the same time.) To restart the
phone, hold down the power button again. This time
it should take about 10 seconds. The Apple logo will
appear; at this point you can let go of the power button.
Wait until the passcode entry screen appears (you need
to enter a passcode instead of using Touch ID/Face ID
the first time you unlock a phone after powering up)
and then unlock the device.
Has this fixed the problem? If not, you may need to
take more drastic measures.Restore your iPhone from backup
We trust you regularly back up your iPhone. If so, it’ll
be easy to restore your handset from the most recent
backup and see if the solution has been removed.
If this fails, you may have backed up the contents of
your iPhone including the malware of other problem,
so restore from the second most recent backup, then
the one before that and so on. Hopefully you will find a
backup that predates the problem and you’ll be able to
proceed from there.Restore your iPhone as a new device
If none of your backups are malware-free, or the
only backups that are malware-free are unusable
for some other reason, then you may be better off
starting from scratch.
Wipe your iPhone by going to Settings > General
> Reset > Erase All Contents and Settings, then enter
your passcode and confirm the process. Wait for the
erasure to complete, and then set up the iPhone as a
new device.volumedownbuttonatthesametime.)Torestartthe
phone,holddownthepowerbuttonagain.Thistime
itshouldtakeabout 10 seconds.TheApplelogowill
appear;atthispointyoucanletgoofthepowerbutton.
Waituntilthepasscodeentryscreenappears(youneed
toenterapasscodeinsteadofusingTouchID/FaceID
thefirsttimeyouunlockaphoneafterpoweringup)
andthenunlockthedevice.
Hasthisfixedtheproblem?Ifnot,youmayneedto
takemoredrasticmeasures.
Restoreyour iPhonefrom backup
WetrustyouregularlybackupyouriPhone.Ifso,it’ll
beeasytorestoreyourhandsetfromthemostrecent
backupandseeifthesolutionhasbeenremoved.
Ifthisfails,youmayhavebackedupthecontentsof
youriPhoneincludingthemalwareofotherproblem,
sorestorefromthesecondmostrecentbackup,then
theonebeforethatandsoon.Hopefullyyouwillfinda
backupthatpredatestheproblemandyou’llbeableto
proceedfromthere.
Restoreyour iPhoneas a new device
Ifnoneofyourbackupsaremalware-free,orthe
only backupsthataremalware-freeareunusable
forsomeotherreason,thenyoumaybebetteroff
startingfrom scratch.
WipeyouriPhonebygoingtoSettings>General
Reset>EraseAllContentsandSettings,thenenter
yourpasscodeandconfirmtheprocess.Waitforthe
erasuretocomplete,andthensetuptheiPhoneasa
newdevice.