140 Penerapan pada Rumah Makan Ramah Muslim
PT.Rineka Cipta.Feeley-Harnik, G. (1995), Religion and food: an anthropological
perspective , Journal of the American Academy of Religion,
Vol. 63 No. 3, pp. 565-582.
Ferdinand, A. (2006). Structural Equation Model dalam Buku
Manajemen. BP Undip.
Ferreira, P., Faria, S., Carvalho, V., Assuncao, J., Silva, A., &
Ponzoa, E. (2013). Consumer Behavior in Retail: Online and
Offline–What is the Future? International Conference on
Marketing and Consumer Behaviour.
Ferreira, P., Rodrigues, P., & Rodrigues, P. (2019). Brand love as
mediator of the brand experience-satisfaction-loyalty relationship
in a retail fashion brand. Management & Marketing.
Challenges for the Knowledge Society, 14(3), 278-291. doi:
10.2478/mmcks- 2019 - 0020. Disponível no Repositório UPT,
http://hdl.handle.net/11328/2938
Fida, B.A. (2020). Impact of Service Quality on Customer Loyalty
and Customer Satisfaction in Islamic Banks in the Sultanate
of Oman. SAGE Open, 10(2), ISSN 2158 - 2440,
https://doi.org/10.1177/21582440209 19517
Flavián, C., Guinalíu, M., & Gurrea, R. (2006). The Role Played by
Perceived Usability, Satisfaction and Consumer Trust on Website
Loyalty, Information & Management. Information &
Management, 43 (1), 1 – 14.
https://doi.org/10.1016/j.im.2005.01.002
Fornell, C., Johnson, M. D., Anderson, E. W., Cha, J., & Bryant, B.
E. (1996). The American Customer Satisfaction Index: Nature,
Purpose, and Findings. Journal of Marketing, 60(4), 7–18.
Fournier, S. (1998). Consumers and Their Brands : Developing
Relationship Theory in Consumer Research. Journal of
Consumer Research, 24 (4), 343–353.
Fraering, M., and Minor, M. S., 2013. Beyond loyalty: Customer
satisfaction, loyalty, and fortitude. Journal of Services