a lot of traffic. If others arrive late, they set off too late (or for people with
a negative frame of mind, the other way round). We are by nature prone to
pass judgement, and what’s more, it is easier to blame someone else than
to think about why something happened.
The essence of normal communication: we all like to be right. The essence
of nonviolent communication: we are better off if we resolve a dispute
than if we win it. Or in the words of Marshall Rosenberg: ‘Would you
rather be right ... or happy ...?’