Notes
I CONDUCTED MANY INTERVIEWS under the agreement that I would
withhold the interviewees’ name and identifying information. This was the
only way to research a book on Samsung. Many former employees are still
involved with the company, either as suppliers, contractors, or consultants,
or have close friends and family at the company. I gave anonymous sources
extra scrutiny, double-checking their claims with other interviewees and
gathering written documentation wherever possible.
1: GALAXY DEATH STAR
“I heard some popping”: Amber Powell, “Note 7 Owner Describes Phone Fire on
Southwest Airlines Flight,” Wave 3 News, August 2, 2018,
https://www.wave3.com/clip/12785336/note-7-owner-describes-phone-fire-
on-southwest-airlines-flight/.
Since late August: Jemima Kiss, “Samsung Galaxy Note 7 Recall Expanded to 1.9m
Despite Only 96 Causing Damage,” The Guardian, October 13, 2016,
https://www.theguardian.com/technology/2016/oct/13/samsung-galaxy-note-7-
recall-expanded.
Samsung had begun to recall: Paul Mozur and Su-Hyun Lee, “Samsung to Recall 2.5
Million Galaxy Note 7s over Battery Fires,” The New York Times, September
2, 2016, https://www.nytimes.com/2016/09/03/business/samsung-galaxy-note-
battery.html.
When he punched the new phone’s: Jordan Golson, “Replacement Samsung Galaxy
Note 7 Phone Catches Fire on Southwest Plane,” The Verge, October 5, 2016,
https://www.theverge.com/2016/10/5/13175000/samsung-galaxy-note-7-fire-
replacement-plane-battery-southwest.
“I did everything”: Powell, “Note 7 Owner Describes Phone Fire.”
Green wondered when he’d hear: Powell, “Note 7 Owner Describes Phone Fire.”
“Until we are able to retrieve”: Golson, “Replacement Samsung Galaxy Note 7.”
Citing “exigent circumstances”: Jordan Golson, “Burned Galaxy Note 7 from