brief
contents
Basic Communication Processes 1
chapter 1 Communication: Essential Human Behavior 3
chapter 2 Perceiving the Self and Others 35
chapter 3 Verbal Communication 65
chapter 4 Nonverbal Communication 93
chapter 5 Communication and Culture 121
chapter 6 Listening 151Interpersonal Communication 179
chapter 7 Developing and Maintaining Relationships 181
chapter 8 Managing Conflict in Relationships 213Group and Organizational Communication 241
chapter 9 Communicating in Groups 243
chapter 10 Leadership and Decision Making in Groups 273
chapter 11 Communicating in Organizations 305Public Speaking 333
chapter 12 Preparing and Researching Presentations 335
chapter 13 Organizing, Writing, and Outlining Presentations 367
chapter 14 Delivering Presentations 403
chapter 15 Informative Speaking 433
chapter 16 Persuasive Speaking 465appendix A Competent Interviewing 499
appendix B Understanding Mass and Mediated Communication 531PART ONEPART TWOPART THREEPART FOURxvii00_OHA_45766_FM.indd xvii00_OHA_45766_FM.indd xvii 13/10/14 5:42 PM13/10/14 5:42 PM