trytoofferthebestexperiencepossibleif a userhas
a slowconnectionorhasgoneoffline.”
reatingthedynamiccontentand
communicationsplatformsbrands
nowdemandhasmeantensuringIE
hasthebesttalenttodeliverthese
world-classprojects.“Callusbig
headed,butwe’reprettyconfident
we’vegotthebestpeoplein theindustry,”Ollietold
WebDesigner. “BecauseIEDigitalis onlyasgoodasits
people,ourstudiois fullofsomeoftheindustry’sbest
digitalconsultants,UX/UIdesigners,webdevelopers
andprojectmanagers– allunderoneroof.
“IE’speopleareourmostimportantasset,sowe
takeourtimewhenwerecruit.Welookforpeople
whoshareourvaluesandhavea strongworkethic.
Wealsoaskeverynewrecruittocompletea
behaviourassessmenttool,DiSC,whichhelpsusto
balancetheteam,understandoneanotherand
improvecommunication.
“Ourteamareoftengraduates– thoughnot
exclusively– andtheyusuallyhavepreviousagency
experience.Webelieveininvestinginthenext
generationofconsultants,designers,anddevelopers,
sowherepossible,wealsobringpeopleinviatheIE
Academy– a recruitmentandtrainingprogrammefor
newlygraduateddevelopers.
“Also,oncewe’vefoundtheserareindividuals,
retainingthemis vitallyimportant,sowe’veworked
hardtoputtogethera benefitspackagethatrewards
people’scontributionstooursuccess.Weoffer
competitivesalaries,flexiblehours,paidovertime,a
sabbaticalafterfiveyears’service,teamawaydays
andtimeoffforcommunityprojects.”
Beingestablishedfora quarterofa century,Ollie
concludedbyoutliningwhatthefutureholds:“This
yeartheagencyturns 25 yearsyoung,sowe’llbe
celebratingalltheamazingpeopleandprojectsthat
havebroughtustowherewearenow.
“Lookingtothenext 25 years,we’replanningto
keepgrowingthebusinessorganically.We’reworking
ongaininga footholdintheartsandculturesector,
whichwillfitwithourvalues-drivenclientportfolio,
andoftenoverlapswithcharityandeducation.
“We’reexcitedaboutmovingtoa newpurpose-
builtstudiolaterintheyear,whichwillbecomeIE’s
permanenthome.However,wewon’tbemovingvery
far;we’llstillbebasedinBirmingham’sJewellery
Quarter,whichis a thrivingcommunityofcreative
businesses,fromagenciestosilversmiths.
“Intermsofupcomingprojects,we’rethrilledtobe
workingtocreatethebrandandwebsitefora really
ground-breakingsustainabilityinitiative.Another
excitingprojectindevelopmentis thephasedlaunch
ofthenewlegalchoices.org.uk,whichoffersconsumer
advicetohelpwithdecisionsaboutlegalissuesand
lawyers.Also,wehavesomereallyexcitingcharity
rebrandandwebsiteprojectscominguptoo.
“Lastbutnotleast,we’realwaysworkingonliving
outourcompanyvaluestomakea differenceand
enjoytheride.So,asusual,we’llhaveoursummer
teamawayday,canoeingalongtheRiverWye,and
othersocialactivitiestolookforwardto.”
Forthepast 25 years,IEDigitalhasbeenhelping
values-drivenbrandstonavigatethedigitallandscape
andengagewiththeiraudiences.Experiencedin
interpretinguserneeds,IEhelpsitsclientstosolve
problems,usingthebesttoolsforthejobtocreate
innovativedigitalexperiences.
PUBLIC
HEALTH
ENGLAND
P
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Digital to design and build a ‘kitemark’ system
WRGULYHXSKHDOWKFDUHSURIHVVLRQDOFRQ˳GHQFH
in health apps.
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DSSVFODLPLQJWREHQH˳WKHDOWKDQGZHOOEHLQJZKLFKWKH
public was mostly eager and willing to embrace.
However, healthcare professionals were understandably
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promised by new technology.
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an assessment process in place for health apps. IE held
co-creation workshops with key stakeholders from bodies
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Design principles.
We performed digital consultancy and systems analysis
for PHE to design a peer review process, including online
self-assessment forms for completion by app developers.
We built a web-based demo system, which PHE used at
health conferences to gain industry feedback, and
following a series of rapid prototyping and user testing
VSULQWVZHFRPSOHWHGWKH%HWDVHOIDVVHVVPHQWVHUYLFHDQG
Alpha phase for the ‘expert community’ assessment phase.
IE Digital understood the core drivers
behind the process for PHE that resulted in
a valuable resource for NHS commissioners.
profile___________________________________________________ 45
Design Values
Web developer Eli Stone and
Head of Development
Nathan Powis debating the
merits of tabs versus spaces.