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Figure 61

Access to IELTS’s Appeal Process is ‘expensive’

Source: Magoosh (2017a)

IELTS do not administer a customer grievances service or appeals process that is accessible to
former clients who are penniless or cannot afford the fee to lodge a complaint.

Figure 62

Enquiry on Results Racket is Common Knowledge among IELTS tutors

Source: Complain about IELTS (2017)