Bloomberg Businessweek - USA (2020-11-23)

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Salesforce and BloombergMedialeveragedtheBloomberg BrandHealthSystem—a proprietary study that

measures C-suite leaders’perceptionsof 700+ companies—to determine the 100 most customer-centric

brands across five industries: Communications, Financial Services, Health, Manufacturing and Retail.

See which brands made the list. bloomberg.com/centricityindex

Customer

Centricity

Index

Offers relevant

products and services

Easy to do
business with

Anticipates

customers’ needs

Honest with

the public

Delivers exceptional

customer service

Cares about

customers

The Customer Centricity Index and Customer Centricity score is not an

endorsement from either Salesforce or Bloomberg Media of any brands

or companies in the index and does not constitute independent editorial

content from Bloomberg Media or Bloomberg L.P.