Student Writing Handbook Fifth+Edition

Letters / 213

SAMPLE LETTER of CoMPLAINT

The following letter maintains the modified-block style with indented paragraphs.
Note that it maintains courtesy in spite of the writer’s obvious unhappiness.

Claudette McMooney

4157 Southland Drive

Oxmoor, SC 61842- 5073

January 23, 20—

Customer Relations Office

Kalaxton Manufacturing Company, Inc.

12700 Broadmore Way

New Richland, AL 38741- 2763

To whom it may concern:

Six weeks ago on December 15, I purchased a Kitchen Kit Appliance Aid, model A-4001-6,

at the Trenton Store in Oxmoor. I have tried for several weeks now to understand the operator’s

manual, but so far I have been relatively unsuccessful. As a result, I don’t know whether I am

operating the Appliance Aid improperly or whether it is malfunctioning. When I try to cut French

fries, for instance, I get grated rather than cut potatoes. Likewise, when I use the slaw cutter,

what comes out looks more like mush than slaw.

I have talked with the retailer at Trenton who claims he knows nothing about the Appliance

Aid’s operation. Could you tell me, please, where I can find someone in the Oxmoor area

who can demonstrate the Aid and who can also tell me whether my Aid is malfunctioning or

whether I am, in fact, operating it improperly?

I am looking forward to your response.

Very truly yours,

Claudette McMooney

Claudette McMooney