Fundamentals of Reference

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BIBlIograPHY


AALL Ethical Principles. American Association of Law Libraries. www .aallnet.org/about/
policy_ethics.asp. The formal statement of the principles under which law librarians
and legal information professionals practice.
Agosto, Denise E., and Holly Anderton. “Whatever Happened to ‘Always Cite the Source’? A
Study of Source Citing and Ethical Issues Related to Telephone Reference.” Reference
and User Services Quarterly 47, no. 1 (2007): 44–54. A wake-up call for librarians who
provide telephone reference service that includes suggestions for improvement.
Allcock, Jana C. “Helping Public Library Patrons Find Medical Information—The Reference
Interview.” Public Library Quarterly 18, no. 3/4 (2000): 21–27. Discusses the reference
interview in the context of providing health information to public library patrons and
includes techniques for avoiding personal liability in doing so.
Allen, Bryce. “Evaluation of Reference Services.” In Reference and Information Services: An
Introduction, 3rd ed., ed. Richard E. Bopp and Linda C. Smith, 245–63. Englewood,
CO: Libraries Unlimited, 2001. An overview of the issues involved, and techniques
used, in the evaluation of reference services.
American Library Association, Reference Books Bulletin Editorial Board. Purchasing an
Encyclopedia: 12 Points to Consider. Chicago: American Library Association, 1996.
Enumerates a dozen factors to be taken into account when choosing an encyclopedia.
American Reference Books Annual. Littleton, CO: Libraries Unlimited, 1970–. Comprehensive
source of reference reviews available in print and online at http://arbaonline.com.
Ashton, Chuck. “Chuck’s Ten Rules of Children’s Reference.” The UABASHE*D™
Librarian 92 (1994): 5. Humorous but nonetheless sound advice for anyone engaged
in reference service to children.
Barnes, Newkirk. “Handling Legal Questions at the Reference Desk and Beyond.” Electronic
Journal of Academic and Special Librarianship 6, no. 3 (2005). Offers practical advice for
answering legal reference questions.

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