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enterprise software support services.Learn more: http://www.riministreet.comErik Lavalle @ T-Mobile
CLICK TO WATCH^ | 1:03
This statement gets to the heart of
the matter; the customer experience
is paramount for T-Mobile and it is
willing to invest the time, money and
talent required to keep it exceptional.
Recent events have certainly changed
the expectation - from the historically
store-focused experience to the digital,
web-based experience - but success
is ultimately measured the same way:
providing the customers with the ser-
vice they want. “Buy online and pick up
in-store, same-day delivery, and special
delivery options are all components that
are powered mostly by supply chain; it’s—
Erik LaValle,
Digital Supply Chain Technology Leader,
T–Mobile“ It’s in my nature now
to look for those big
business challenges,
to understand what the
outcome is intended to
be and then to find the
technology needed to
solve that problem”141technologymagazine.com