but new technology such as T-Mobile’s
rapidly expanding 5G network will play
an essential role in realizing its ambition.
“Digital transformation has been very
meaningful to T-Mobile. My encour-
agement to anyone would be to pick
one of your most challenging areas
and just get started.”of integrating two separate supply
chains into a single ecosystem has
been difficult, although nothing has
impeded T-Mobile’s quest for a bet-
ter customer experience. “Going into
2021, I think there are three things we’re
going to focus on: internal transforma-
tion to become a more unified company,
transformation around our customer
experience, and finally our ongoing
digital evolution,” he summarizes. The
usual pressures of meeting expecta-
tions and delivering value will remain,
—
Erik LaValle,
Digital Supply Chain Technology Leader,
T–Mobile“ I see more change
at T-Mobile in the
short-term. Both
the volume and the
magnitude of these
changes will be
significantly greater
than I have seen in
any other industry”143technologymagazine.com