ichard Queen describes himself as a “tech
geek”, who’s spent the majority of his career
in healthcare, focused on finding ways to
close care gaps, reduce costs and overall, improve
patient outcomes.
He joined Memorial Health System, a healthcare
provider in Marietta, Ohio, because he was drawn by
their innovation. “Their administrative team has an
entrepreneurial mindset, more so than any hospital
system I’ve ever seen before,” he says.
As an example, he cites the fact that the hospital
hosts a healthcare software company MedOne
Systems within its four walls. “We call it the ‘inno-
vation center’. They’re currently writing a custom
electronic medical record application called BOLT,
which bolts on to our underlying electronic medical
record (EMR). We’re rolling this out to all of our
ambulatory and inpatient clinics to make provider
time more productive. How many hospitals can you
say have a tech company within their premises?”
he asks.
As Director of Data Solutions, Queen is helping to
improve workflow efficiency through a quadruple aim:
R
Richard Queen, Director of
Data Solutions at Memorial
Health in Ohio, tells us how
they are using technology
to drive value-based care341technologymagazine.com