businesschief.asia 157SINGAPORE POOLS PRIVATE LIMITED
Training has been an essential part of
managing cultural change amid a digital
transformation and the constraints of COVID-
- “There's been a lot of training and teaching
over the past year. During the pandemic we've
also held quarterly virtual town halls which
we use to keep employees informed, and to
educate them about upcoming changes,” Yeo
says. “Change mindset needs to be top down
and also bottom up. The senior management
needs to provide support and leadership on
our initiatives and instil confidence in the staff.
Bottom up is about understanding whether
our staff like and see the value in different tools
and initiatives.” Yeo’s team set up forums for
Singapore Pools staff to share their opinions,
comments and suggestions on new initiatives,
which were then incorporated into the
company’s ongoing strategy. DID YOU KNOW...
MAKING THE MOST OF DR OPEX
“Traditionally, any CIO will tell
you that you run your digital
services on one data centre, and have
a second running passively for disaster
recovery (DR) backup,” Yeo notes. “Our
DR has always been a big operational
expense and, with the latest technology
available, we're looking at using our
DR facility to support the operational
capacity of our standard data centre,
meaning we have as much as 200%
capacity to support customer demand
for our digital services.”
Unlocking additional capacity has
become even more essential during the
COVID-19 crisis, which caused a global
spike in data demand which, combined
with the Singapore Government’s
recent moratorium on new data centre
builds, means that getting the most out
of available digital infrastructure is a
higher priority than ever.
“My team and I are trying to get
rid of our DR data centre and pivot
towards using it to better support our
customers,” says Yeo, adding that
Singapore Pools’ strategic partner,
Dell EMC, “has been chosen to help us
with this because their position in the
technology landscape gels nicely with
what we’re looking to accomplish.”