172 March 2021
CITY OF HAMILTON
CITY OF HAMILTON:
TECHNOLOGY
FOR GROWTH
Cyrus Tehrani, Chief
Digital Officer at the
City of Hamilton, on
the city’s extensive
digital programmes
and the benefits
they have provided
through COVID-19WRITTEN BY:
WILLIAM SMITHPRODUCED BY:
MIKE SADRC
yrus Tehrani is Chief Digital Officer
at the City of Hamilton, a role
which attracted him due to its
unusual specifications. “They were filling
a Chief Digital Officer role and looking
to do some creative things. Many cities
don't have CDOs yet and the opportunity
to help shape the direction of digital
transformation was what attracted me to
the role. ” Despite the ‘Digital’ in his job
title, Tehrani’s influence extends beyond
that domain. “It’s a bit of an odd portfolio
in the sense of a CDO per se, where my
focus isn't solely on the digital service
channel deliveries that the city has.”
Instead, Tehrani oversees a diverse
portfolio based around digital transformation
as well as being a champion to promote the
digital transformation occurring across the
wide range of services the city provides.
“That involves looking at processes both
internally and externally. For instance,
our digital communication team is in the
midst of a project to completely refresh