174 March 2021
CITY OF HAMILTON
We Are Hamilton
our website, ensuring it’s multilingual and
in-line with new web standards for those
with disabilities.” Other initiatives include
corporate partnerships and standing up
additional digital services to give people
the ability to interact with the city across
multimodal channels. “We've launched
a digital online engagement platform
where we can put up projects and have
people interact with them and give us
feedback on those projects – which
has been really great due to COVID and
the inherent limitations on in-person
engagement activities.”
A significant part of Tehrani’s role sees him
overseeing smart city initiatives, partnerships
as well as innovation. The city recently
introduced a transit app to make it easier
to plan trips thanks to estimated arrival
times and trip planning functionality. “Our
transit division worked with the software
developer that creates our scheduling and
transit management systems, which were
already pretty advanced. Bus stops have
phone number where you could text to get
detailed route information, and we have an
interactive voice system where you could
call in and get information but the new app
further enhances the service experience
for our transit riders.” Also implemented
have been measures to further simplify the
experience of citizens, with digital payment
solutions at parking meters and upgraded
digital library selections.“ My focus isn’t solely
on the digital service
channel deliveries
that the city has”
CYRUS TEHRANI
CHIEF DIGITAL OFFICER,
CITY OF HAMILTON