technologymagazine.com 43DIGITAL TRANSFORMATION
I say these all in one breath as it’s difficult
to separate them. These technologies
form a key pillar for improving employee
productivity, and enable the training of
machines to complete existing mundane
tasks, or to augment the business
processes that humans execute.”
Achieving that vision is not simply
about implementing technology such as
robotic process automation (RPA), but
also trusting workers. “The ultimate goal
should be equipping your people with the
best information and analysis such that
they can make the best-informed business
decisions,” says Kinson. “When we have
freed the knowledge workers from the
mundane, we can look at automating what
remains, but few organisations have yet
reached this level.”
Going forwards, new technologies have the
potential of combining with new cultural
approaches to create a truly digital workplace,
with such an approach sometimes being
known as hyperautomation. “A digital
workforce is about more than just replicating
how tasks are completed; it’s about thinking
strategically about how automation can be
looped into the process, so that humans can
do their jobs in the quickest, most efficient
way possible,” says Kumar.