“ THE RISE OF EASIER
IMPLEMENTATIONS
AND MULTI-
VENDOR STRATEGIES
HAS INCREASED
COMPLEXITY AND
COMPETITION”
SPECIALISED SVM
This means that SVM is no longer something
that can be scrawled in the margins of a
white paper. It requires dedicated talent
that can balance the complicated process
of onboarding the
right new partners, while monitoring
ongoing relationships and products
with a careful eye. Done at any kind of
scale, this requires vendor management
organisations (VMOs), who specialise in
exactly this line of work.
Deloitte, which offers a managed
consultancy service for VMOs adapting
to this new world, thinks there are a few key
strategies a VMO must pursue. “[They] must
adapt to a new generation of outsourcing
models with multiple vendors and different
service types,” it begins.
“To achieve the benefits from Outsourcing
3.0, VMOs have to be equipped with
new vendor management capabilities
to manage a complex multi-vendor
ecosystem. We recommend a service
integrated and converged approach
to overcome the arising challenges of
increasing complexity, transparency
and the rising requirement towards
vendor collaboration.”ENTERPRISE IT
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