Cisco’s collaboration portfolio is vast, but it can be
logically broken down into essentially four high-level
components:
Unified Communications Manager: This product unifies voice,
video, data, and mobile apps.
Unified Contact Center: This product provides customers with
personalized omnichannel experiences.
Cisco Webex: This conferencing solution enables teamwork with
intuitive solutions that bring people together.
Cisco collaboration endpoints: These devices provide better-than-
being-there experiences via new devices.Figure 10-1 depicts the Cisco collaboration portfolio and
the various products that fall into each of the categories.
Figure 10-1 Rich Collaboration Portfolio
Unified Communications
People work together in different ways. And they use a
lot of collaboration tools: IP telephony for voice calling,
web and video conferencing, voicemail, mobility, desktop
sharing, instant messaging and presence, and more.
Cisco Unified Communications solutions deliver
seamless user experiences that help people work together
more effectively—anywhere and on any device. They
bring real-time communication from your phone system
and conferencing solutions together with messaging and