http://www.alsenosy.com | http://www.professionalengineers.uschallenges.Agoodstrategyforprojectmanagersistogivetheteamrecognitionthroughoutthelife
cycleoftheprojectratherthanwaitinguntiltheprojectiscompleted.
- Answer: C.
PMBOK® Guide, page 267 , Figure 9 - 7 ; and pages 332 - 334 , Section9.3.2
Acquire Resources: Tools andTechniques
1.Decision making
2.Interpersonal and teamskills
3.Pre-assignment
4.Virtualteams
- Answer: C.
PMBOK® Guide, page 348 , Section9.5.2.1
Interpersonal and TeamSkills
Interpersonal and team skills that can be used for this process include, but are not limitedto:
Conflictmanagement.Conflict is inevitableinaproject environment.Sourcesofconflict include
scarceresources,schedulingpriorities,andpersonalworkstyles.Teamgroundrules,groupnorms,
andsolidprojectmanagementpractices,suchascommunicationplanningandroledefinition,reduce
theamountofconflict.Successfulconflictmanagementresultsingreaterproductivityandpositive
working relationships. When managed properly, differences of opinion can lead to increased
creativityand betterdecision making.If thedifferences becomeanegativefactor, projectteam
membersareinitiallyresponsiblefortheirresolution.Ifconflictescalates,theprojectmanager should
helpfacilitateasatisfactoryresolution.Conflict shouldbeaddressedearlyandusuallyin private,
usingadirect,collaborativeapproach.Ifdisruptiveconflictcontinues,formalprocedures maybe
used,includingdisciplinaryactions.Thesuccessofprojectmanagersinmanagingtheirprojectteams
oftendepends ontheirabilityto resolveconflict.Differentproject managersmayuse different
conflictresolutionmethods.
Factors that influence conflict resolution methodsinclude:
o Importance and intensity of theconflict,
o Time pressure for resolving theconflict,
o Relative power of the people involved in theconflict,
o Importance of maintaining a good relationship,and
o Motivation to resolve conflict on a long-term or short-termbasis.