said, “I’m sorry, Dawn. We have a little situation here.” Calmly putting
down the phone, she used the “Uh-Oh!” song technique. Her little one
was whisked off to her room. “I’ll see you when my phone call is over,
sweetie.” Mom was prepared to repeat this training session several times
if necessary but found that one calm intervention did the trick.
lu
(lu)
#1