Chapter 6: Coaching Models 143Key Concept
Coaches must have true enrollment
on behalf of the learner, that is,
they must have intrinsic
motivation to receive coaching
assistance. If they are forced into
coaching by supervisors, mandate,
or HR [human resource] issues,
then the coach will need to work
on achieving learner enrollment or
buy-in (Flaherty, 2010).Enrollment
Enrollment signifies the
learner's level of commitment
or buy-in. It may occur
throughout the coaching
process and is a phase of the
Flow coaching model
discussed later in this chapter
(Flaherty, 2010). However,
since enrollment is a key tenet
of this Coaching Toolkit, special
attention is given to it here.
Coaches should consider the
enrollment concept regardless
of which coaching model they select.
Both coaches and learners must make explicit their commitment
level to the coaching process (Flaherty, 2010). To achieve enrollment,
the coach and learner must discuss potential barriers or challenges
to attaining coaching outcomes. Challenges may include lack of
time, poor support from supervisor or colleagues, or feelings of
distrust. Without confronting potential challenges directly, honestly,
and as completely as possible, the most sincere-sounding
commitment will turn hollow and groundless. Dealing with
challenges helps clarify appropriate outcomes of the coaching
process.